1. What is redemption?

We have a rewards catalogue with wide range of products, vouchers and Airtel products like talk time, bill discount, etc.  

You can choose your product and redeem the same through call centre. Shortly we will be starting the redemption facility by calling our call centre at 12181 and through website. Till then, you may continue to accumulate more points.

2. How will I redeem my points?

The reward points can be redeemed against exciting gifts that are mentioned in our catalogue. All the gifts can be redeemed by calling our call centre. You can also redeem these points for Airtel products like talk time, bill discount, etc.
 

3. How can I redeem my points?

You can place your redemption order through website or at call centre.

For redemption through website, you need to register online and place the order for a product of your choice.

For call centre redemption, you need to call the call centre from your Airtel mobile. The agent will help you choose the product depending on the category your desire. Once the product is identified the agent will confirm the address (Shipping address) and the product. The redemption request would be placed in our system and the order number conveyed to you. The product will be delivered to you in 12 working days

4. How many times can I redeem?

You can redeem points as many times as you wish. All redemptions will depend on the number of points accumulated by you.
 

5. Am I restricted to redeem only Airtel products in this program?

No. there is no restriction. We have a wide range of products in the catalogue, whether it is household products, gifts, personal products or vouchers. You can choose from mobile phones, cameras, bed spreads, decorative items and a lot more.

6. Do all products have a warranty period?

Some of the electronic and electrical products have a manufacturer?s warranty and the same would be available.

7. What will be the TAT for redemption orders placed at the Call Centre?
 

All the orders where a product has to be shipped to you will be delivered within 12 working days.

8. I have placed an order for one product can you please swap it with another product?

I am sorry to inform you that once an order is placed in the system it may not be possible to swap the order.

9. If the item is not delivered within the 12 days, can I cancel the order?

In case of any delay in shipment of product due to stock issues we will intimate you.  

Cancellation of order not delivered beyond 12 days is possible only if the item has not been shipped out. If the product has been shipped out cancellation may not be possible

10. When can the order be cancelled?

Your orders where a product is to be shipped to your address, can only be cancelled on the same day of you having placed the order. Points will be credited back to your account.

For Airtel products like Bill discounts and talk time, the redemption is credited to your account on real time; an order once placed cannot be cancelled.

11. What if I receive a wrong/damaged product?

The product will be replaced if you call us within three working days from the date of delivery of the product. You need to return the product by post or by courier to the address as given to you on call within seven days. Please retain invoice / receipt received from the Postal Dept/ Courier.  

Once the product is received at the address, the points will be credited back to your account. You have the choice to reorder the product thereafter.

12. If the delivery has been delayed and the customer is not ready to accept the product?

Please do not accept the package. Once we get the product back we will cancel the order and credit your points back to your account.