Airtel Privileges

Warranty / Guarantee

The warranty and guarantees as applicable on the products/vouchers is the sole responsibility of the vendors supplying the product or service. PROGRAMME OPERATOR shall not be liable or responsible for any defect in the product. However guarantee and warranty of the product shall be transferred as received from the manufacturer or distributor. Customer must contact the respective manufacturer / vendor in case of any product complaint.

All products/vouchers featured in Airtel's rewards catalogue are subject to availability of the goods and supplier warranties/restrictions at the time of redemption. PROGRAMME OPERATOR gives no warranty (whether expressly or implied) whatsoever with respect to the product /services acquired under the program or through other partner loyalty program. In particular, PROGRAMME OPERATOR gives no warranty with respect to quality of goods acquired or their suitability for any purpose.

PROGRAMME OPERATOR is not responsible for the actual experience for any experience related reward. This responsibility lies directly with the vendor who is facilitating this experience.

Gift vouchers featured in the rewards catalogue always carry a validity period, post which these vouchers will not be honored.

Product Delivery

All redemption orders will be delivered within 12 working days unless the delay is due to conditions beyond the control of PROGRAMME OPERATOR.

Redemption orders from members once given to PROGRAMME OPERATOR cannot be canceled or withdrawn or changed. Goods / rewards once delivered cannot be returned or cancelled by the member.

In case of flowers or perishable products the cost of the returned goods will be borne by the member.

For all website orders, please ensure the mailing address details are correct. If not, please contact Airtel Call Centre and have the details updated.
If a member has not given correct address or is not available at the mentioned address at the time of delivery, product will be delivered to the person available at the given address.
If PROGRAMME OPERATOR team does not receive any complaint of non-receipt of redeemed items within 20 business days from the date of redemption, it shall be taken that the member has received the redeemed items.

Return / Exchange Policy.

Any damaged products need to be notified to the Airtel call centre within 3 days from the product received date, post which complaints will not be entertained.

All damaged products need to be shipped back by the customer. Customer will have to ship the damaged product back to a location which he/she should confirm with Airtel Call Centre.

PROGRAMME OPERATOR will not be responsible for products or vouchers stolen, damaged or lost in transit before delivery to the member. This responsibility entirely lies with the fulfillment agency and Courier Company which is used for fulfillment of the reward. PROGRAMME OPERATOR will address all such complaints subject to establishing the authenticity of such cases and review.

Member must strictly follow the partner?s and merchant?s designated procedures to exchange defective rewards or merchandise. Under no circumstances will the rewards be refunded or exchanged for points or cash.

Points for the returned products due to damage will be refunded to customer?s account within 15 days from the Returned date of the product.

Indemnity.

Availability of the products and points required for redemption in Airtel rewards catalogue are subject to change without prior notice.

All products sent will be as per the description mentioned in the redemption catalogue, although there might be slight change in the model, color or features of the product.

Travel rewards are subject to availability and normal airline conditions of carriage.

Selection of products offered for redemption is and will be at the sole discretion of PROGRAMME OPERATOR and is liable to change without prior notice

PROGRAMME OPERATOR will not be held responsible where any supplier of products withdraws, cancels, alters or amends those products.

PROGRAMME OPERATOR is not responsible for changes to, or discontinuance of, any merchant or partner product, merchandise, or service, any merchant or partner withdrawals from the PROGRAMME OPERATOR program, or for any effect on or devaluation of rewards caused by such change, discontinuance, or withdrawal. Members may not rely upon the continued availability of any reward or award level.

PROGRAMME OPERATOR does not accept liability for damage to persons or property whatsoever caused in relation to rewards redeemed by participants in the program.

Product image displayed on the rewards catalogue are indicative. Colors and specifications of products are subject to change as per the availability.

Other Terms & Conditions

On redemption, points would automatically be removed from accumulated points in the member's account.

Points are redeemable only against products, vouchers or services as featured in rewards catalogue.

Information supplied by the Airtel member on the redemption of certain rewards may be used by PROGRAMME OPERATOR or the service establishments that provide the rewards for administrative or marketing purposes or such other purpose as PROGRAMME OPERATOR may determine

PROGRAMME OPERATOR reserves the right to change or cancel the PROGRAMME OPERATOR's program without prior notice. Redemption claims submitted prior to the effective date of the change or cancellation of the PROGRAMME OPERATOR's program will still be honored within a 90-day time limit.

In the event of a dispute between PROGRAMME OPERATOR and member on the gift item ordered, the decision of PROGRAMME OPERATOR shall be deemed as final and binding.

PROGRAMME OPERATOR also reserves the right to change and modify the terms and conditions at any point in time without prior notice to members.